FAQ

  • WHAT IS PC Starter?
  • HOW DO I ORDER?
  • OPERATING HOURS
  • IS SIGNING UP A REQUIREMENT FOR PURCHASE?
  • HOW CAN I SIGN UP TO BECOME A PC DEALER?
  • CUSTOMER SERVICE: LIVE CHAT
  • WHAT BRANDS ARE AVAILABLE ON PC STARTER?
  • MINIMUM PURCHASE REQUIREMENT
  • ORDER STATUS
  • ORDER GUARANTEE
  • CHANGES IN THE ORDERS
  • PHONE NUMBER VERIFICATION
  • SHIPPING
  • DELIVERY LEAD TIME
  • SHIPPING FEES
  • REDELIVERY RULES
  • AUTHENTIC ITEM CLAIMS
  • MODES OF PAYMENT
  • RETURN & EXCHANGE

GENERAL

WHAT IS PC Starter?

PC Starter is your 24/7 gateway to exclusive deals, promos, and offers on all your favorite Personal Collection products. Enjoy 15% off on all your purchases when you simply sign up for an account!

Skip the hassle and get your Personal Collection orders delivered straight to your doorstep.

HOW DO I ORDER?

Ordering from PC Starter is easy peasy! Just shop, checkout, and we will do our best to deliver your orders within 1-3 working days for GMA and 5-10 working days for Luzon, Visayas and Mindanao.  

OPERATING HOURS

PC Starter is open to take your order 24/7. Orders placed after 4 p.m. will be processed on the next working day.  

IS SIGNING UP A REQUIREMENT FOR PURCHASE?

Yes! You are required to have an active account, but sign up is totally free and you automatically get 15% off on all your purchases!

HOW CAN I SIGN UP TO BECOME A PC DEALER?

Click the link below to find out how you can become a PC dealer today.
Earn with PC   [https://register.pcdsi.ph]

CUSTOMER SERVICE: LIVE CHAT

If you have any queries, you may engage with our Customer Service through the Live Chat feature on Mondays to Fridays from 10AM to 6PM.  

WHAT BRANDS ARE AVAILABLE ON PC STARTER?

Brands Available:

MINIMUM PURCHASE REQUIREMENT

There is no minimum purchase requirement to check out. Order any amount and we will deliver!

ORDERS

ORDER STATUS

Purchases made online may be tracked on the My Orders tab. We will send you emails once your order and your payment have been received. An SMS will also be sent to notify you once your order is on its way.

 

 

ORDER GUARANTEE

We will try our best to ensure your order is served in full but in the event that one of the items ordered is unavailable, we will remove it from your total bill and deliver the rest of your order. Refunds for purchases paid for online will ensue for the paid-for items and you will be refunded within 5-15 business days depending on your payment provider

CHANGES IN THE ORDERS

Orders that have been confirmed cannot be modified or cancelled except in instances where the item ordered is out of stock, items are damaged upon receipt, item is expired, and if the item was excluded in the delivery.

Returns due to change of mind and customer mishandling will not be allowed.

MY ACCOUNT

PHONE NUMBER VERIFICATION

When you sign up online with your mobile number, please ensure we will be able to contact you.

SHIPPING

SHIPPING

We deliver nationwide.

DELIVERY LEAD TIME

We will do our best to deliver your order within 1-3 working days for GMA and 5-10 working days for Luzon, Visayas and Mindanao. Delivery lead time for bulk orders may vary based on stock availability.

SHIPPING FEES

Our shipping fees are calculated based on the weight of the products and the distance it takes for us to reach you. For the safety of our riders, each order is required to have a maximum weight of 20KG and should fit into a 48.5x38x48.5cm container. Orders exceeding the weight and size limit will incur additional shipping fees.

REDELIVERY RULES

For failure to deliver, only 1 redelivery attempt will be done. If the delivery is not successful, the order will automatically be cancelled. If the shopper has already paid, a refund procedure will ensue for the paid-for items and you will be refunded within 5-15 business days depending on your payment provider. The shipping fee will not be included in the refund.

PRODUCTS & PAYMENT

AUTHENTIC ITEM CLAIMS

All products being sold by PC Starter are guaranteed to be 100% authentic.

MODES OF PAYMENT

We accept:

Visa

Mastercard

Gcash

BillEase

BPI Online

Cash on Delivery

RETURN & EXCHANGE

We make sure to extend our utmost care in properly packing each of your orders. Should you have received a damaged or wrong product, please do contact us so we may assess if your order is eligible to be replaced or returned.

Once orders have been confirmed, there shall be no changes from that point forward except if:

  • The item ordered is out of stock.
  • The items received are damaged.
  • The item is expired.
  • The item was mistakenly not included in the delivery.

 

Returns due to change of mind and customer mishandling will not be allowed